Our commitment to you includes:
- FLAT RATE SHIPPING CHARGES - this means that you have two different options for shipping - each at a flat rate. No matter what your order total, shipping rates for USPS ground is $7.50 and Priority is $10.50.
- It is easy to reach me - please email me directly at heather"at"tailwagging.com (PLEASE replace the "at" with the "@" sign - I apologize for this inconvenience, but as spammers are getting tricky and we are being overwhelmed with spam, this way we won't lose an email to junk). Every email will be responded to within 24 hours.
- Your credit card is not charged for anything beyond what is specifically agreed to.
- There are no hidden conditions or charges - you will be informed of the complete charge PRIOR to authorizing the amount.
- Products are described accurately.
- Refunds are gladly given for any reason. Our basic policy states that you must contact us within 30 days of receipt to request a refund.
- Your right to privacy is our responsibility.
- Your order status is clearly communicated via email and we strive to inform you of any changes promptly.
- Your satisfaction is our main goal. If for any reason, you are not pleased with your purchase in any way - contact us and we will do whatever we can to remedy the situation.
Tail Waggin' Celebrations
P.O. Box 391364
Omaha, NE 68139-1364
email@example.com (this is the best way to reach me)